Nov. 8, 2023 | Today’s news and insights for marketing leaders NOTE FROM THE EDITOR It’s easy to recognize a bad customer experience — one where you wait on hold to fix an issue, only to be transferred to yet another service agent. But what makes a good customer experience? CX encompasses all aspects of the customer journey, from the consumer’s first awareness of a brand to their interactions with it weeks and months after a purchase. It’s a relationship made up of the technology, people and services consumers interact with, and it’s crucial for every type of business to get it right. I want to take a moment to point you toward a new Industry Dive publication dedicated to all things customer experience. CX Dive will examine the customer service, customer success, revenue and internal challenges CX teams face, alongside the emerging technologies disrupting the sector. Check out the top trends CX Dive is watching across all industries. You can sign up for the CX Dive newsletter here. Thanks for reading, | | Chantal Tode Lead Editor, Marketing Dive Email | A Twitch “Search-A-Thon” livestream is part of the brand’s efforts to convince Merriam-Webster that the maligned term is the word of the moment. | Ogilvy’s first global work for the brand, “Must be a Jameson,” is narrated by actor Cillian Murphy and depicts folks who aren’t easily fazed by life’s hiccups. | Stagwell’s fourth acquisition this year comes as it reports a 7% year-over-year revenue decline in Q3. | How LexisNexis increased opportunity creation by 18% using account-based advertising. | The latest Performance Max feature allows agencies and brands to quickly create and test assets and rolls out in beta to all U.S. customers today. | By tuning into TikTok, Snapchat and Roblox, the brand is able to build awareness with its target tween audience while also driving sales. | Opinion In an era marked by culture wars, the impact of a single post on a brand’s reputation cannot be underestimated, says Media.Monks’ Amy Luca. | Many of today’s marketers are focusing on consumer psychology to pull potential shoppers back on their radar. Learn how marketers can stand out in a sea of online competition in this playbook. | | From Our Library Webinar - on demand Custom content for Radial | Playbook Custom content for FedEx | Infographic Custom content for BigCommerce | Playbook Custom content for OneView Commerce | Playbook Custom content for ChannelEngine | View all resources What We’re Reading The Verge | Variety | The Wall Street Journal | Upcoming Events Company Announcements Press releases from companies in your industry. Press release from Headcase Marketing | Post a press release Dive Into a Topic |
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