Nov. 8 - Kraft Real Mayo seeks to make ‘moist’ Word of the Year | Jameson enlists Cillian Murphy for global campaign
Jameson campaign dubs all easy-going adventurers part of the family; Stagwell acquires social-first creative agency Movers+Shakers; What marketers can expect as Google rolls out AI asset generation for ads; How Bomb Pop connects with tweens to boost sales
As more marketers avoid hard-sell tactics, leaning on influencers increasingly appeals to brands looking to drive awareness. Learn how top brands are implementing this practice in this Trendline.
NOTE FROM THE EDITOR
It’s easy to recognize a bad customer experience — one where you wait on hold to fix an issue, only to be transferred to yet another service agent.
But what makes a good customer experience? CX encompasses all aspects of the customer journey, from the consumer’s first awareness of a brand to their interactions with it weeks and months after a purchase.
It’s a relationship made up of the technology, people and services consumers interact with, and it’s crucial for every type of business to get it right.
I want to take a moment to point you toward a new Industry Dive publication dedicated to all things customer experience. CX Dive will examine the customer service, customer success, revenue and internal challenges CX teams face, alongside the emerging technologies disrupting the sector.
Ogilvy’s first global work for the brand, “Must be a Jameson,” is narrated by actor Cillian Murphy and depicts folks who aren’t easily fazed by life’s hiccups.
Many of today’s marketers are focusing on consumer psychology to pull potential shoppers back on their radar. Learn how marketers can stand out in a sea of online competition in this playbook.
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