When you spend so much time to get your messaging right, honing it to the perfect phrase that's repeatable and understandable, it can be a complete waste of time if employees treat customers in a way that negates it. A century-old company provides a ...

Episode 41: The Profound Simplicity of Culture When you spend so much time to get your messaging right, honing it to the perfect phrase that's repeatable and understandable, it can be a complete waste of time if employees treat customers in a way that negates it. A century-old company provides a perfect example of how culture is communicated and demonstrate to and through every customer. And it serves as a reminder as to how far certain companies still need to go todayl Download now (1.9 MB, 4:15) I'd be honored if you'd leave a rating or review for the show. You'd be surprised at how much weight it pulls. Links: This episode: smonty.co/fullmonty41 The Fuller Brush Company Other commentary and updates at ScottMonty.com Credits Theme song: Afternoon by Maestross is on a royalty-free license from Jamendo.com. Subscribe on Apple Podcasts, Google Podcasts, SoundCloud, Spotify, or Stitcher. Also, try the RadioPublic interface. If you find this program valuable, please consider supporting it on Patreon. It covers the cost of hosting, email, music and more. The Full Monty: Secret Weapon – August 6, 2018 Episode 40: The Price of Integrity The Full Monty: Principled Stand – July 30, 2018

   

Safely Unsubscribe • Archives • Preferences • Contact • Subscribe • Privacy Email subscriptions powered by FeedBlitz, LLC • 365 Boston Post Rd, Suite 123 • Sudbury, MA 01776, USA